Water Service Upgrade Project (WSUP)

water drops — **To See Where We're Working Go to the Project Mapping to the Right of the Screen**

The Water Service Upgrade Project is an important project that started February 2o2o and will affect each customer of the Rainbow Municipal Water District. The project will span over a course of 18 to 24 months, in which it will be phased throughout applicable billing cycles.

This webpage is intended to provide you with detailed information regarding the Water Service Upgrade Project and ease any concerns or answer any questions you may have. However, should you need additional information, please feel free to contact us by email at WSUP@rainbowmwd.com or contact us by phone at (760) 728-1178 ext. 328.

As part of the WSUP, we will be adding new features and upgrading your water service device to better assist you with accessing your meter, shutting off your water and managing pressure (see reducing pressure message to the right). When the work is nearing your area we will be posting signs in advance to let you know when the work is expected to begin and the duration of the work being performed. Above is the logo associated with this project. These signs will also have a QR code for easy access to up-to-date information regarding the project and affected areas (see project mapping at the upper right of the screen).

Click here for the WSUP FAQs.

For additional information please download our 4-page WSUP newsletter below.

WSUP.pdf

Website Accessibility Policy

Rainbow Municipal Water District is fully committed to providing accessible facilities, elements and channels of communication to all members of the public. As part of this commitment, Rainbow Municipal Water District has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and commercial screen reading software. All features of the website are coded to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities. We welcome feedback and can often resolve issues in a timely manner if they arise.

If you need any special assistance or accommodations:

Call us at 760-728-1178

Ongoing Compliance Information

Compliance Officer

Rainbow Municipal Water District has designated a compliance officer for website disability-related accommodations. The compliance officer has received training in website accessibility and updates the site in accordance with those best practices. Contact our accessibility officer to report an issue.

Compliance Procedures and Reports

In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards, Rainbow Municipal Water District regularly scans its website to ensure ongoing compliance, and makes timely changes to any inaccessible changes, if any are found.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites, such as state or federal agencies, that do not have accessible content. This site may also include documents provided by third parties included in our agenda packets, for example. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

See an opportunity for us to improve? Please contact our accessibility officer or call us at 760-728-1178.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests as soon as possible.