The Water Service Upgrade Project is an important project forthcoming within the next two months affecting each customer of the Rainbow Municipal Water District. Once the project begins it will span over a course of 18 months, phased throughout applicable billing cycles. This expanded portion of our newsletter is intended to provide you with more detailed information regarding the Water Service…

The Rainbow Municipal Water District relies entirely on imported water supplies to serve our customers. We receive our water from pipelines owned by the Metropolitan Water District (MWD) and the San Diego County Water Authority (SDCWA).  In August, SDCWA discovered a leak at the 90-inch pipeline that runs through the Moosa Creek area and provides water to the southern portion of our District.

Our mission at the District is to provide our customers reliable high quality water and water reclamation services in a fiscally sustainable manner.  As part of this, we place a high priority on customer service.  We would like to address the concerns some customers have expressed about recent changes to our billing system software. 

Rainbow has upgraded our Customer Billing and Financial ERP software to INFOR cloud-based Software-as-a-Service (SaaS) products.  The new billing software system went live on July 1, 2019. Our staff is very excited about this upgrade and look forward to providing our customers with improved customer service and a revamped online portal.  What’s important to know is your account number will NOT change.  Also, if you pay your bill online you should have received an email with instructions on updating your payment information as well as a link to our new payment portal.

Imagine being able to discover a low volume leak, like a slab leak, within hours of it starting. With our current water meter reading based system it might take literally months before you even realized that this leak existed and by then you have lost maybe hundreds of gallons of water, accumulated high usage costs and possible damage to your property.

Rainbow MWD will be implementing a new billing software system in the next few months.  Our staff is very excited about this upgrade and look forward to providing our customers with several beneficial features.  What’s important to know is that your account number will NOT change.  Also, if you pay your bill online please watch for an email with instructions on updating your payment information as…

Rainbow Municipal Water District provides wastewater services to 4,000 customers out of just over 8,000 customers. This includes 87 miles of wastewater lines, 1,643 manholes and 8 lift stations. Efforts have been taken over the past 6 months to reduce infiltration and intrusion (I & I) of rainwater by installing 400 rain pains and over 400 plugs in manhole lids. These rain pans and plugs reduce…

In February, Rainbow MWD staff responded to a variety of incidents as a result of an atmospheric river which impacted the State of California.  Some of those incidents included assisting San Diego County road crews with clearing roads and reducing the effects of fallen trees and heavy branches.  They also assisted North County Fire with traffic control and the clearing of mud and debris from the…

What do STEM and RMWD have in common? Well, you can probably imagine Science, Technology, Engineering and Math (STEM) and RMWD have a lot in common and that is why we are partnering with local agencies to promote these skills and careers in water technology.  Most recently we were invited to present at Potter Jr. High in Fallbrook during their career day event on January 30, 2019.

New year, new improvements!  The Rainbow Municipal Water District has started 2019 with several Capital Improvement Projects that are already underway.  The projects are ranging from water service upgrades to pressure reducing stations, pipe relocations, and much more, which will ultimately result in more efficient and maintained water services for residents.