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DISCONNECTION FOR NON-PAYMENT

Per RMWD's Administrative Code Section 8.14.020

Notice of Proposed Discontinuance of Water Service 8.14.020.01

Time of Notice - "At least fifteen (15) calendar days before any proposed discontinuance of service for nonpayment of a delinquent account, the District will mail a notice warning customer of the delinquency and proposed discontinuance. Such notice will be given no earlier than nineteen (19) calendar days from the date the bill is generate."

Section 8.14.020.02

Form of Notice - The notice of the proposed discontinuance of service will include all of the following information:

8.14.020.02.1 - The name and address of the customer whose account is delinquent.

8.14.020.02.2 - The amount of the delinquency.

8.14.020.02.3 - The date by which payment or arrangements for payment is required in order to avoid discontinuance.

8.14.020.02.4 - The procedure by which the customer may initiate a complaint or request an investigation concerning service or charges, unless the District’s bill for services contains a description of that procedure. 

8.14.020.02.5 The procedure by which the customer may request a Payment Extension Plan of the unpaid charges.

8.14.020.02.6 The procedure for the customer to obtain information on the availability of financial assistance.

8.14.020.02.7 The telephone number and name of a representative of the District who can provide additional information or institute arrangements for payment."

Setion 8.14.020.03 - 48-Hour Notice

"At least forty-eight (48) hours prior to the actual discontinuance of water service, the District will use its best efforts to notify the customer. The notification shall contain the following:

8.14.020.03.1 The name and address of the customer whose account is delinquent.

8.14.020.03.2 The amount of the delinquency.

8.14.020.03.3 The date by which payment or arrangements for payment is required in order to avoid discontinuance of water service.

8.14.020.03.4 The procedure for the customer to obtain information on the availability of the Payment Extension Plan as set forth in this policy.

8.14.020.03.5 The telephone number of a representative of the District who can provide additional information or institute arrangements for payment."

DISCONNECTION OF SERVICE for NON-PAYMENT Translation.pdf