The Customer Service Department is primarily responsible for performing a variety of direct customer contact and office assistance activities supporting the servicing of customer accounts for water/sewer service; serves as front-line customer support working with the public in person and in a call center setting.
Our team is responsible for processing requests for service, handling customer complaints, providing information and educating the public about rates and the District overall. They provide information regarding beginning or ending service, billing, payments, and related matters; takes required information from the customer to open, close or modify service accounts; verifies information and updates customer profile as necessary.
Within specific guidelines, they may make payment schedule adjustments and/or authorize standard refunds or adjustments. They prepare appropriate forms and notifies District field staff of the need for field activities such as turning water service on and off, check meter reading and/or the need for meter service.