Our mission at the District is to provide our customers reliable high quality water and water reclamation services in a fiscally sustainable manner. As part of this, we place a high priority on customer service. We would like to address the concerns some customers have expressed about recent changes to our billing system software.
The implementation of any major software upgrade can be difficult and while our changeover has been successful, there have been a few challenges. This upgrade has produced a great deal of concern to some of our customers regarding their billing statements and the new online payment portal.
To read the entire newsletter please download the PDF below.August 2019 Newsletter