Our mission at the District is to provide our customers reliable high quality water and water reclamation services in a fiscally sustainable manner. As part of this, we place a high priority on customer service. We would like to address the concerns some customers have expressed about recent changes to our billing system software.
The implementation of any major software upgrade can be difficult and while our changeover has been successful, there have been a few challenges. This upgrade has produced a great deal of concern to some of our customers regarding their billing statements and the new online payment portal.
To read the entire newsletter please download the PDF below.
Rainbow Municipal Water District is fully committed to providing accessible facilities, elements and
channels of communication to all members of the public. As part of this commitment, Rainbow Municipal Water District
has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and
commercial screen reading software. All features of the website are coded to allow individuals with vision and
other impairments to understand and use the website to the same degree as someone without disabilities. We welcome
feedback and can often resolve issues in a timely manner if they arise.
If you need any special assistance or accommodations:
Rainbow Municipal Water District has designated a compliance officer for website disability-related accommodations.
The compliance officer has received training in website accessibility and updates the site in accordance with those best
practices. Contact our accessibility officer to report an issue.
Compliance Procedures and Reports
In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards,
Rainbow Municipal Water District regularly scans its website to ensure ongoing compliance, and makes timely
changes to any inaccessible changes, if any are found.
Linked Documents and Third Parties
Please note that this site may link out to third-party websites, such as state or federal agencies, that do
not have accessible content. This site may also include documents provided by third parties included in our
agenda packets, for example. While we cannot control the accessibility of content provided by third parties,
we are happy to assist any member of the public with reading and accessing content on our site.
