Starting late August 2016, we will begin rolling out a new format to improve and enhance the look and design of your bill. The first of these changes will be on how the water consumption is displayed on your bill statement.
Presently, the water consumption is separated out by the three different water agencies Metropolitan, San Diego County, and Rainbow. With the new presentation the water consumption will be consolidated into one line-item.
The objective of these changes is to make interpreting your bill easier. The bill presentation is also undergoing additional changes to provide relevant and key information for customers to better monitor their water consumption, identify trends and offer relatable graphs of historical water consumption.
Below is a comparison of the old and new formats.
Currently these changes are a prime topic at the Communications Committee meetings. We appreciate and welcome your involvement and invite you to attend these meetings which are held on the first Monday of every month at 3:30 p.m. at the District Offices located at 3707 Old Highway 395, Fallbrook, CA 92028August 2016 newsletter.pdf