STARTING SERVICE

To start or stop water or sewer services, call Rainbow MWD's Customer Service Representatives at (760) 728-1178. In order to provide you with faster service please have the service address or account number available when you call.

You will need to call one business day prior to the day you want service to begin. Rainbow will be able to connect your service within 24 hours. We will need your name, service address, mailing address, telephone number and driver's license number. If renting, you will need to provide the owner's name, address and telephone number.

A deposit is not normally required to hook up water and/or sewer service within the Rainbow Municipal Water District.

Stopping Water/Sewer Services

To stop your services with Rainbow MWD, call us one business day prior to the day you would like to end service. You will need to provide us with a forwarding address for your final bill, as well as verification of your account with your driver's license number. If you have your payment automatically deducted, when service is stopped, your automatic payment will also stop and your final bill amount will not be deducted.

Water/Sewer Billing Invoice

Your water/sewer services will be billed to you each month. The billing invoice you receive reflects the amount of water already used in the previous meter read period. Meters are ready every 27 to 33 days. Applicable fixed charges are also included and payment is due upon receipt of your invoice.

Responsibility of Owner

The water and sewer bill becomes a charge against the property on which the water and sewer are furnished and against the owner of the property. Delinquent bills from previous owners or tenants are the responsiblity of the present owner. In the process of purchasing property, the buyer should verify the status of the water and sewer account to ensure any unpaid bills are resolved during escrow.

RATES (return to top)

Download our current water rates (Download Rates)

PAYMENT OPTIONS

Your monthly billing invoice will display charges for water/sewer services. Payment is due upon receipt of your invoice. A delinquent charge will be assessed if payment is not recieved by the due date shown on your billing invoice.

Mail your payment to us in the envelope provided or come to the Rainbow offices at 3707 Old Highway 395, Fallbrook, during regular business hours from 8 a.m. to 5 p.m., Monday through Friday, excluding holidays.

A payment drop box is located outside near the front gate entrance of Rainbow MWD that can be accessed 24 hours a day. Remember to place your payment with stub in an envelope clearly labeled with your name and account number. Please do not enclose cash.

Automatic Payments (More Information)

Your payment can be automatically withdrawn from your bank account by participating in the Direct Payment Program (Download Application). This free service makes it easier to pay your water/sewer bills, eliminates the possibility of late payments and concerns when you take a vacation. Allow 4-6 weeks for this option to be set up and take effect. Your billing invoice will clearly state when the payment will be deducted from your account.

On-line Payments

RMWD offers the option to pay your bill online using a secure website. You can make a one-time payment or set up recurring payments using your credit card/debit card. Electronic billing is available at rainbowmwd.dpnetbill.com (the link will open in a new window). After setting up an account you will receive a monthly notification email and link to login and pay your bill on-line.

Additionally, you can use your personal credit card to make a payment quickly over the telephone or internet connection in conjunction with Paymentus Corp. will assess a $4.50 fee for each $500 increment. You may participate by calling 1-855-824-5682 and following the directions of the automated system. You will be asked to enter your account number. Credit card payments may also be processed at the secure Paymentus Corp. website: paymentus.com

Contact Rainbow MWD's Customer Service at (760) 728-1178 if you need assistance.

 

   

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